Refund and Return Policy for The Mantra Shakti

At The Mantraa Shakti, we are committed to ensuring your satisfaction with our spiritual products. Please read our refund and return policy carefully to understand the terms and conditions.

1. Refund Policy

Eligibility for Refunds

  • Refunds will only be issued for items that are defective, damaged during transit, or incorrect (not as per the order placed).
  • To be eligible for a refund, you must notify us within 7 days of receiving the product.

Refund Process

  1. Send an email to themantrashakti@gmail.com with your order details, a description of the issue, and photographic evidence of the defective or damaged product.
  2. Our team will review your request within 3-5 business days and notify you of the approval or rejection of your refund.
  3. If approved, the refund will be processed to your original payment method within 7-10 business days.

Non-Refundable Items

  • Customized or personalized products.
  • Products used, worn, or altered.
  • Items purchased under clearance or final sale.

2. Return Policy

Eligibility for Returns

  • Products can be returned if they are defective, damaged, or incorrect.
  • Returns must be initiated within 7 days of delivery.
  • The product must be unused, in its original condition, and accompanied by the original packaging and receipt.

Return Process

  1. Contact our customer support at themantrashakti@gmail.com or call [8860636000] to initiate the return process.
  2. Provide your order details and reason for the return.
  3. Our team will provide you with a return shipping address and instructions.
  4. Once we receive the returned product, it will be inspected, and a replacement or refund will be issued based on your preference.

Return Shipping

  • Customers are responsible for return shipping costs unless the product was defective or incorrect.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

3. Exchanges

Exchanges are allowed only for defective, damaged, or incorrect items. Follow the return process to request an exchange.

4. Exceptions

The following products are not eligible for returns or refunds:

  • Spiritual items that have been consecrated, energized, or used (e.g., Rudraksha beads, Yantras, etc.).
  • E-books or digital downloads.
  • Gift cards or vouchers.

5. Contact Us

For any queries related to refunds, returns, or exchanges, please contact us:

We appreciate your trust in The Mantraa Shakti and strive to provide the best experience with our spiritual products.